Eden's Moving Services Inc.

First, Eden's driver came to my home mere hours after a furniture delivery company did the same. Despite me repeatedly explaining that the furniture delivery company was able to deliver in a similar sized truck or bigger, Eden insisted their delivery required a shuttle and I was required to pay $400 cash.

Second, I involved the Better Business Bureau to assist in resolution. Immediately upon receipt of the complaint, Kristin Hogan offered me a refund of the $400, which I accepted. After acceptance, Kristin explained I'd have to sign a settlement agreement before the refund could be processed. I refused. After my refusal, Kristin explained that the operations team needed to further investigate the claim before a refund could be processed. Kristin did not mention any sort of investigation being needed until I refused to sign. After no further response for 9 days, I emailed Kristin only to be told that the offer to settle has been rescinded.

Third, one of their employees sent me a text after 11pm asking me on a date. The text was about an hour after he left my home. As a single woman who lives alone, I found it extremely off putting for the mover who knows where I live, just left my home at 10pm and only has my personal cell number due to services rendered, to text me for a date. An hour later, and only after I didn't respond, the employee sent another message claiming the original date message was "an error". When I mentioned it to Kristin, she immediately took the side of the employee, claiming it was an "error".

Finally, they broke my property.

Should you choose to continue with Eden, please proceed with caution

Move size: 1 Bedroom Home Service cost: $2000

Those guys are super professional, fast, efficient, and very friendly. I didn’t use their packing services because my wife wanted to pack and git rid of some stuff but they were extremely careful with moving my stuff and took only 9 hours to complete the job for a three-bedroom house. They carefully wrapped everything that looked delicate and did not come close to breaking or even scratching anything. This was the best moving experience I've ever had, and I highly recommend using their services. Thank you guys.

Move size: 3 Bedroom Home Service cost: $1100

Advice to all movers..count your inventory list twice! Eden's Moving was a terrible experience that starts the moment you commit. The salesperson did a good job of swindling me into using them by giving me a quote substantially lower than what I ended up paying. On the day of the move they showed up, told me I had more boxes than they expected (two) and next thing you know I'm handing over $600 in order for us to continue with the move. The reason it's so much more is because they base it on a range, not on individual boxes. The two boxes took into the next range.
Almost EVERYONE who is in my position ends up paying the additional charge because what are you going to do? Schedule your move a couple weeks later? That's how long it takes to line up another mover. They showed up at the destination two days later than expected. The movers were fast getting items into my apartment and even faster leaving..I took a look around and a large book case was missing. I called them when they were a couple blocks away and they told me they had nothing else in their truck. The inventory list had my bookcase listed as a dresser (same as my tv stand) and this cleverly placed discrepency cost me a piece of furniture I had to pay to replace..so that's another chunk of money out the window. I opened a large wardrobe box and found a broken side table. The table was in there alone but the movers threw two small but heavy boxes on top of it and SNAP, my table came out of a box in five pieces. I also have a list of smaller kitchen items missing so I believe another box is missing. During my move they had to change from one truck to another so obviously they left the book case and box in a truck and some stranger is the lucky owner. I take responsibility for not being more thurough with the inventory list but frankly, had they not listed a bookcase as a dresser, that wouldn't have been an issue. How my small studio of furniture cost $2100 to move regardless of the $1500 quote is not an accident. This company gives you a small quote, gets you to commit and then shakes you for additional charges. They have had cases against them by the Better Business Bureau. That says it all.    .

Service cost: $2100

I used their moving services moving from Berkely CA to Boulder CO beacuse I got accepted to University of Colorado in Boulder. The office reps were super helpful, and they took care of all the arrangements. The guys came on time and in uniform, and everything was loaded onto the truck and and secured within a couple hours. They move quickly and don't waste time on the clock. The company was awesome for been able to squeeze me in with I think a short notice for a one bedroom apartment move. I felt 100% comfortable from the first phone call through to when they finished the job. I highly recommend them and very happy for the great moving experience that I got!

Move size: 1 Bedroom Home Service cost: $1720

I hired them for a local move in highland's and they did a great job. The teams they sent for the packing and loading were friendly and professional. They came on time and worked super-fast then transferred it to my new address unload and unpacked everything, reassemble our beds and dining room table even better than it was before the move.. As appose to the stories I heard before the move about moving companies (even you), Nothing got broken, no damage to our old house nor our new house the move was perfect. No complaints just a big thank you. Not planning on moving soon but when I will I will call you to schedule for sure.

Move size: 4+ Bedroom Home Service cost: $2250

We have moved all over the world and this was by far the worst moving experience. It started to go bad right after the contract was signed and turned into a complete nightmare in the end. Here are just a few of the low-lights.

- We received 2 inaccurate estimates from 2 of Eden's estimators (missing items, 2 different long-distance measurements, added unnecessary wardrobe boxes & dish packs, used different prices for packing material).
- Jerked around by the 2nd estimator (Shakar) on re-estimate window. He moved the window twice and never called us. We had to call him when he missed each window.
- Foreman (Miguel) on the pick-up (in CA) wanted a "pay-off" for doing the right thing on the agreed price. He then got angry when he and his team didn't get a tip. It felt like a "shake down".
- We were charged for Carrier Pack materials that were either never used or were packed so poorly that the items arrived broken. The best example is packing our 55" TV in a picture box with 2 pieces of paper (no blankets, bubble wrap - nothing). We paid extra for the Carrier Pack materials expecting a professional mover to know how to pack these items. It was almost as if they did it on purpose since we wouldn't pay them off. Total incompetence on the part of the foreman (Miguel) and his team.
- Upon arrival, the 55" TV was damage beyond repair, our 2 floor lamps were destroyed, and the TV stand had a chuck taken out of the side. And, we paid extra for these to be carrier packed!!
- Even the foreman (Benedict) on the unloading side commented that this was the worst pack he had ever seen and took pictures himself.
- After notifying customer service (Gary), we got the run around for 2 more weeks and then received on insulting offer of $125 and a comment that stuff breaks and his explanation was that "accidents happen and our movers are human".

I cannot believe that the BBB can give Eden's Moving Services an A+ rating. This company is the worst run company that I've ever come across. The movers aren't trained, the foreman and estimators are unethical, customer service is horrific, and the owners don't take accountability for their company's mistakes/bad behavior.

Throughout this entire nightmare, we always had to chase Eden's and we only got excuses why it was so difficult to get any information from them. You would have thought that one of the owners would have reached out to us given everything that happened - radio silence from them.

Please do yourself a favor and don't let Eden's move your stuff. Don't be tempted by the low price like we were. You will pay for it in the end because you will have to replace all the stuff they break, and you will have a horrific experience.

One reason I gave my business to Eden's was because they are a small family business and I like supporting small businesses. Well Eden's give small family businesses a bad name. The owners of Eden's should be ashamed of the poor way that they conduct business. I have no doubt that Eden's will not be in business very much longer and the few employees that they have left should run for the hills. To the owners of Eden's, just remember that karma is a b__.

I'm happy to speak to anyone about our horrific experience. Please call me on 408-510-4409. John & Linda Russell.

Move size: 2 Bedroom Home Service cost: $4641

Probably the only things that company was good in were cheap pricing and timeliness of delivery. I would not rely on them for anything else. Their movers at packing end and delivering end did not understand english (written or spoken). So it doesn't make a difference it you wrote fragile/china/handle with care on some of the boxes. Your stuff will reach you in pieces, except for pillows and heavy furniture items which no one could break anyway, even if they tried. They lost one of my ottomans even though it was numbered with furniture. The mover gave m his written word that he will get thar couriered once he goes back to their hub in Kansas city. Since then, I have called the company too, who say they will try, but I haven't heard back anything. The actual agent 'Keri' who actually talked to me everytime before the move, is never available after the move. She doesn't answer my emails or phone calls. All in all, 5 of my cups of china and 2 china bowls are broken into pieces, other than scratches/damages on rest of them.  I am still giving them 2 stars for their pricing and timeliness of delivery. They did not charge me alot higher than originally promised (except for around 100 bucks). However, I would not recommend these movers to a friend.

Service cost: $1400

Do not use Eden's Moving.  I moved from Denver to the Bay Area.  I have missing boxes and many of my moving furnishing came damaged.  In addition, they ignore you if you claim damages.  You have to keep calling and calling.  I told my friends who were moving after I did to stay away from this company.
During the pick-up move, they damaged the wall.  I called about 7-10 times, but never got a response back.  In the end, I ended up giving up because the person who bought our house wasn't bringing up the issue.
During the moving delivery, the company they hired at my new house was unprofessional and took forever taking constant breaks.  In the end, even though we bought the full packing and delivery services, all my family members had to help to move because it was getting to be like 7pm.
Overall, I do not recommend using this company for moving.

Service cost: $8000

Eden's Moving Services movers were on time with tons of energy and good vibes, friendly, worked hard and fast while taking good care of our things and even helped me repack two of my boxes that were not packed very well. It made a stressful day very enjoyable and easy. Great communication from the the first call. I Will absolutely hire them again and already recommend them to my sister in-law that had to move too two weeks after we did and she had the same excellent experience. Thank you edens for everything!

Move size: 3 Bedroom Home Service cost: $1024

Nice and professional movers. Good communication.
I moved around many times with work, but this is the first time I hired Eden's moving services. The movers did an outstanding job and were the best that I have ever dealt with.

I highly recommend using their moving services. I also strongly recommend to follow their packing guidelines and to get the right insurance for your move. It was refreshing to learn how they offer all the information up front and try to help you have a smooth damage free move as appose to companies that tells you after how it's not their fault that your favorite mug broke.

Move size: 3 Bedroom Home Service cost: $790